Subscription, Cancellation and Refund Policy

Who operates REEVUU

REEVUU is operated by Harry Winter trading as REEVUU, a sole trader based in the United Kingdom. REEVUU is a trading name, not a limited company.

• Website: https://reevuu.co.uk
• Contact: hello@reevuu.co.uk
• Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA
• VAT: REEVUU is not VAT registered. Prices shown do not include VAT added by REEVUU.

How subscriptions work

Paid plans are subscriptions billed in advance through Stripe, monthly or yearly (Starter, Pro). Each plan includes a monthly review allowance: Starter — 3 reviews per month; Pro — 8 reviews per month. Unused monthly allowance does not roll over.

Each review also includes follow-up questions about that review, counted per review and not per month: Starter — 10 follow-up questions on each review. Pro — 10 follow-up questions on each review. Questions you do not ask about one review do not transfer to another, and nothing is refunded for them.

There is no free trial, there are no complimentary reviews, and prepaid top-up packs are not currently offered.

Extra reviews

£9.99 — one extra review, for subscribers. An extra review is £9.99: one more review, with 5 follow-up questions, for a month that ran short. It is yours until you use it, for up to 12 months — it does not reset monthly, nothing recurs, your plan does not change, and changing or cancelling your plan does not take it away. It is offered only while you hold an active Starter or Pro subscription whose monthly allowance is used. There is nothing to cancel, because nothing renews and no further payment is taken.

An extra review that fails to produce a usable result is not consumed: it stays available for you to use. If you would rather have the payment back than the review, write to hello@reevuu.co.uk and it will be refunded in full. Once a review has produced a usable result it has been delivered, so it is not refundable except where a refund is legally required, or for a proven duplicate or incorrect charge. Cancelling your subscription does not refund an extra review you have already bought.

One-off reviews

£12.99 — one review, no subscription. A single payment for one complete review, usable within 12 months of purchase. It does not create a subscription and nothing renews. 5 follow-up questions on your review. There is nothing to cancel, because nothing renews and no further payment is taken.

A one-off review that fails to produce a usable result is not consumed: it stays available for you to use, within the same validity period. If you would rather have the payment back than the review, write to hello@reevuu.co.uk and it will be refunded in full. Once a review has produced a usable result it has been delivered, so it is not refundable except where a refund is legally required, or for a proven duplicate or incorrect charge.

Automatic renewal

Subscriptions renew automatically at the end of each billing period until you cancel. A monthly subscription renews each month, and an annual subscription renews each year. The renewal charge is the then-current price of your plan.

REEVUU does not send a reminder before a renewal, and does not send notice of a price change. You can stop a renewal by cancelling from the Billing page at any time before it.

Cancellation

You can cancel at any time from the Billing page. Cancelling stops the next renewal; your access and remaining monthly allowance continue until the end of the billing period you already paid for, unless your account is suspended for breach or payment failure. Nothing further is charged after cancellation takes effect.

Refunds

Because subscriptions are paid in advance and access continues to the end of the paid period, no prorated refund is given for unused subscription time or unused monthly allowance — except where a refund is legally required, or for a proven duplicate or incorrect charge, which will be corrected in full once verified.

A review that fails to produce a usable result returns its reserved review allowance to your balance automatically; it does not refund any part of the subscription fee. A retried review never consumes your allowance twice.

Failed payments and inactive subscriptions

If a renewal payment fails, Stripe retries it. While your subscription is not active, paid functionality — new uploads and new reviews — is unavailable; you keep read access to your account so you can fix payment details, export your content, or delete your data. Restoring an active subscription restores paid functionality.

Refund requests and complaints

To request a refund for a duplicate or incorrect charge, or to raise any billing complaint, email hello@reevuu.co.uk with the charge date and amount. Requests are handled directly by the operator, Harry Winter trading as REEVUU. No response-time guarantee is currently offered.